What an amazing staff MetLife has, and what amazing service MetLife provides. We are so glad to be with MetLife.
I filed a claim for roof issues at my home, and I wasn’t sure if I had a claim or not. But from the very beginning this process has been so simple and stress-free. Our roof failing was just another “What else can go wrong?” moment. We just spent $2,000 fixing rotten wood on the garage and never thought about talking to MetLife to see if we could file a claim on that. I don’t know why, we just never thought of it. So when the roof issue came up, I thought it wouldn’t hurt to ask if we can get it fixed.
I called MetLife and spoke to a very kind lady who got me through an incredibly simple filing process. Then I was contacted by Cheryl, who let me know that an adjuster would be contacting me to look at the issue. He did, his name was Aaron, and he was very kind and professional. He was very easy and comfortable to talk to and explained the processes. Cheryl called to let me know that MetLife agreed to cover the back side of the roof only, because the problem was only on the back side of the house. I was very happy to hear that. Finally, something went right!
Cheryl has been so great, helping me through the entire process, and everything has happened just as she said it would. I deal with contractors and vendors all the time, and I rarely get this kind of customer service. What an amazing staff MetLife has, and what amazing service MetLife provides. We are so glad to be with MetLife. We have our Homeowners, Auto, Life Insurance and retirement with MetLife, and have had outstanding service through the years. I believe we’ve had our life Insurance with MetLife for over 30 years. No complaints ever. I’ve had multiple serious health issues, and the thought of dealing with a claim on the house after the 2K we just spent on the garage was not something I was looking forward to. I expected the worst, but Cheryl wouldn’t let that happen. She made this so incredibly simple and stress-free. I just can’t express how great it makes me feel. You never know what someone is going through. I expected a complicated process and got the opposite. Very well done and great job, MetLife. You have amazing people working for you, and you know how to treat your employees, which reflects right back to your clients. Thank you for the stress-free process. You have no idea how much we appreciate it.
Customer Home Claim Testimonial