7 testimonials were found in this category.
We had a water event in our upstairs bathroom a few weeks ago. What we initially thought was just some water on the floor from a broken toilet float turned out to be much more substantial. We had just completed a full remodel of our home 10 months ago.
We called MetLife. The person who took our call told us that a claims adjustor would call us the next day. Lisa called, as promised, and came to our home. She was curious, knowledgeable, and empathetic. She was a pro, and it showed. With just a few additional emails our claim was wrapped up and the funds deposited for us to begin repairs.
Lisa is what great service looks like in action. We are thankful we are insured with MetLife. There is more to insurance than a premium and a payout. Lisa made the difference.
Lisa was the claims adjuster assigned to my case. I wanted to take this opportunity to share my feedback on her excellent service.
My basement was flooded, and I was in a complete panic. This occurred on a Sunday, and I received a call first thing Monday morning from Lisa, who showed up shortly to assess the damage. From the moment she arrived and through the next week and a half that followed, she walked me through each step of the process, all the while showing me such kindness and patience in my moments of panic and stress. I most appreciated the fact that the flooding of my basement wasn’t just about computing a loss and processing a claim. I genuinely felt like she was looking out for my best interests as a homeowner. She took the time to advise me on how to handle the water mitigation process and was always sensitive to my concerns and needs about the impact on my home and family. I knew that I was in good hands with her as she continued to follow up diligently on the water mitigation process until we were certain that the basement was completely dry.
Thank you for having claims adjusters like Lisa out in the field on behalf of MetLife. It really does make a huge difference for homeowners, knowing that my insurance company will come through for me in a time of need.
It has taken a while to write this letter of thanks for the wonderful work of Seth, your senior property adjuster, who handled our claim back in October of 2017. But better late than never, as they say.
We could not be more pleased with the outstanding service Seth provided us. I must say, we were a little surprised at how easy the whole process was and how respectfully Seth treated us during a stressful time. We have heard the horror stories of dealing with insurance companies and claims, and we were ready to fight the battle. It never happened. Seth went above and beyond to take care of us and our home. We called, he answered. We had an issue with contractors, he helped fix it. Items not initially addressed were quickly resolved to our absolute satisfaction.
So thank you to Seth and to MetLife for making our "mini-crisis" a time that was handled with care and professionalism. We are grateful to both Seth and your company and are delighted to have MetLife insuring all aspects of our life.
This is our first time using our home insurance and we couldn't be happier, thus far. Lisa has been present and has made sure that this process goes as smoothly as possible. She has answered our questions before we even had a chance to think about asking. It is apparent that she is knowledgeable and passionate about her job and helping out families like us. I thought dealing with insurance was going to be another nightmare, and in most cases it is, but she has eliminated that for us.
We hope for a continuous smooth process for our project from beginning to end. I am confident Lisa will provide that for us. Thank you.
I just wanted to say that I have enjoyed working with Seth as my claims adjuster. He was really courteous and has been thorough the times that we have talked. He has made sure this has been a seamless experience for me, so much so that my friends have been asking who my insurance company is – and you should be adding no fewer than 3-5 of my friends and their autos/homes during this process, which is awesome.
Seth has been amazing and I feel like I have been in great hands with MetLife. I'm so happy that I made the decision to have you as my insurance carrier. I look forward to having MetLife for many years to come!