100 testimonials were found in this category.
We can finally see a light at the end of the tunnel for the rebuild of our beautiful home! It unfortunately had to be bulldozed due to a faulty gas line that exploded and caught our home on fire. One of the things that has kept us sane throughout this process is the kindness, professionalism and conscientiousness of Mike and the quality of our contract Grand Protect Insurance with MetLife. We would consider any client to be lucky to have Mike assigned to their disaster project and would recommend MetLife as an insurance carrier without reservation. Thank you again for everything.
I'm sending a quick note of praise for Sue. My hot water tank leaked into my newly finished basement on Sunday night, saturating all of the brand-new carpet and drywall. Sue was out here Monday, assessed the damage, wrote an estimate and transferred funds to my bank in record time. I thought dealing with insurance was going to add to this nightmare, but quite the opposite: Sue was professional, supportive, friendly and prompt. She explained everything clearly and put my mind at ease. What a gem! Thank you so much for helping my family through our misfortune.
I asked Bobby for contact information to pass on my thanks for his great work. He visited my home a couple months ago, and I really appreciated his kindness. He was professional yet friendly and easy to talk with. I've never had to speak with an adjuster, and I didn't know what to expect. He answered all my questions and explained how things would work. I appreciated his thoroughness. He was patient with me as I walked with him around our property, pointing out different things. I learned from him and was thankful for his knowledge and expertise.
It has been stressful dealing with all the repairs, and I just needed to thank MetLife and Bobby for being so efficient and getting the funds to us so quickly. Y'all have been the bright spot in this ordeal. Thank you!
Just a quick note of thanks for your tireless assistance with the claim we filed for the water damage to our kitchen. Fortunately, this was the first time we have had any significant damage to our home and consequently the first time we had to file a claim with our MetLife homeowner’s policy.
That being said, we are most grateful for the outstanding customer service you provided! I was expecting tons of red tape and unanswered phone calls and emails, but that was not the case — completely the opposite! As soon as the adjuster came to our home and filed the necessary paperwork, you called. From that first phone call through our last call this past week, you have been responsive, respectful, exceptionally professional, patient and above all, very kind and considerate at a very stressful and chaotic time in our home.
What’s more, the whole process was very confusing as we were dealing with a condo adjuster, a mitigation company and a contractor all at once. You were instrumental in guiding us seamlessly through the process, taking time to explain next-steps and listen patiently to questions without ever being condescending or short on time!
Thank you again for your help — it made all the difference!
I just processed a claim with MetLife and worked with Tim. He was awesome: He went out of his way to expedite reviewing paperwork and the process as I headed out of the country. I’m sending this email to you from Sydney, Australia. When I landed here, Tim had everything covered.
Sure, you have computer processes that streamline efficiency, but the people in the process, in my view, are key. Tim is a champion — you can tell he loves to help — and he is the reason I will keep MetLife and insure my second home with you as well.
I can’t thank you enough for having him on my claim and welcome any discussion about what made him phenomenal. Cheers.
I just wanted to send you a quick note to thank you for the quick service that Liz performed on my recent claim. She was out at my home quickly, was very thorough in inspecting all my damage and was very empathetic about the whole situation. On top of all that, I have the settlement for my claim in my account today! I could not be more impressed with the way she performed her job and cannot thank you and her enough. Have a great weekend, and thank you for all you do!