AllNorth Carolina (NC)Testimonials
23 testimonials were found in this category.
I just wanted to say a huge thank you for the professional way you handled our claim last week.
When you called to set up an appointment to see the damage, you were not only professional, but also empathetic to our need to turn this disaster over to MetLife. And then when you came to our home last Thursday, you were not just understanding, but were also the consummate professional representing your company, MetLife. The two people from the builder doing our repair to the roof also commented on how easy it was to do business with such a knowledgeable individual.
I personally have been a MetLife customer for over 50 years, and when I married Rick 25 years ago, we continued our relationship with MetLife as a couple. You carry both our home and auto policy, and there’s no one who can beat the pricing on our property. But the main reason is how responsive your company is to our needs and how wonderful it is to have you as their representative. You completely understood my anguish, explained the process of our claim to replace our roof, and when to expect a payment for the repair.
I am extremely thankful for your understanding and how promptly you took care of our situation. This is our home for life and MetLife is our insurance carrier for life. And working with MetLife representatives such as yourself goes a long way to ensure we remain MetLife clients.
I wanted to take this opportunity to let you know how pleased I am with the care and service MetLife and Don have provided me throughout my claim process. I had a dehumidifier that malfunctioned and did not shut off causing the ruin of my rugs in the basement of my home. I thought I could handle it myself until the flooring salesperson said to turn it over to the insurance company. Don came right away and took care of everything for me. He made the whole process easy and painless.
I am so very grateful that I have MetLife after hearing other people go through horrendous experiences with their insurance companies. You have me forever!
I am so happy with the excellent service I received from Jason and MetLife today. The entire process has been such a pleasant experience. I was expecting a long, time-consuming process when instead my issue was resolved within a week. I never dreamed that I would already have the estimate and the money the same day my roof and ceiling were inspected. Jason's professional and courteous manner put me at ease. He is a true customer service star!
Thank you so much for the help!
Jason, thank you for your help with getting our roof repaired! The process was smooth and efficient. Everybody was very responsive, friendly and quick. When you came to our home you were very helpful, timely, and made my daughter's day with the stuffed animal and coloring book. You also made the process simple and easy. I've heard dealing with insurance companies for home repairs can be a headache, but our experience was exactly the opposite.
We'll definitely be keeping our coverage and recommending MetLife to our neighbors.
I am writing to tell you how impressed I am with MetLife, and in particular Sheila. She has done so much to facilitate my claim. She called to ensure all work was done to my satisfaction and called to give direction to contractors. She even changed contractors when they would not give me an estimate on costs. I am so amazed at your excellent care and have told everyone they should change to MetLife. When I have a concern, Sheila says confidently, "Don't worry, we have you covered." When I discovered my problem on a Saturday morning, she found a company that would come within the day and they did. I cannot say enough about Sheila. I could go on for hours about her caring attitude, professionalism, and attention to all the details.
I am sure you know what a wonderful person and employee she is. She made this a whole lot less traumatic for me. Thanks for being there when I needed help!
I have always believed that to be a good insurance company, it is not how low the premiums are or how good the agents are, although they are important. The true mark of an insurance company is how they handle claims. Your company and you, as a representative of MetLife, have been outstanding. You have been professional, courteous and understanding with my loss. I thank you for the service given me. You have taken care of me and I am extremely grateful. I really made a good decision when I selected MetLife as my insurance company.