AllNorth Carolina (NC)Testimonials
24 testimonials were found in this category.
I want to thank MetLife. We lost our home to a fire last year in June. To say that the past year has been challenging would be an understatement.
Mark was a tremendous help in navigating our way back home. He was very professional, patient, and courteous. If we brought forth a question, it was promptly answered and explained.
Mark is truly an asset to your organization and needs to be recognized as such. Again, we are very pleased with the support and service provided.
It was a pleasure working with you as my claims representative/adjuster. The circumstances weren't ideal, but what insurance claim is? It’s good to know that when calamity comes, MetLife is on my side! You were very responsive throughout every step of the process and made our situation a priority. Everyone who worked on our home commented positively on the way that MetLife was handling things. For an insurance company, your service was above par.
Thanks again for all your help. We all have new roofs at our development, and most of us have had all interior damage fixed as well. We still have not totally fixed our ceiling in our front room but will be doing so once the weather improves. This process was definitely a learning experience, and to be very honest, based on feedback from all of the homeowners in our development, the service you provided to us during this terrible ordeal was by far the best of any insurance company and the best of any insurance adjuster. Thanks again. Hopefully we won't need your services again anytime soon.
Just wanted to give credit where it is due: You were a true blessing! This experience was very stressful, unfamiliar, and devastating to me. I lost a lot of items due to this water damage. I missed work. I cried. I called you a lot! With that said, not one time did you act frustrated or rude or make me feel that I was just a typical claimant. You went over and above to answer my questions and assure me that you were there to help me, always in a very professional manner. My settlement may not have been all that I claimed, but it was a start — and a nice start at that. I thank you so much for being understanding, committed, and encouraging during my devastation. MetLife has a true gem with you as a representative of their company. I will forever be grateful for being a customer. Truly thankful!
I just wanted to send you a quick note to thank you for the quick service that Liz performed on my recent claim. She was out at my home quickly, was very thorough in inspecting all my damage and was very empathetic about the whole situation. On top of all that, I have the settlement for my claim in my account today! I could not be more impressed with the way she performed her job and cannot thank you and her enough. Have a great weekend, and thank you for all you do!
I filed a claim for roof issues at my home, and I wasn’t sure if I had a claim or not. But from the very beginning this process has been so simple and stress-free. Our roof failing was just another “What else can go wrong?” moment. We just spent $2,000 fixing rotten wood on the garage and never thought about talking to MetLife to see if we could file a claim on that. I don’t know why, we just never thought of it. So when the roof issue came up, I thought it wouldn’t hurt to ask if we can get it fixed.
I called MetLife and spoke to a very kind lady who got me through an incredibly simple filing process. Then I was contacted by Cheryl, who let me know that an adjuster would be contacting me to look at the issue. He did, his name was Aaron, and he was very kind and professional. He was very easy and comfortable to talk to and explained the processes. Cheryl called to let me know that MetLife agreed to cover the back side of the roof only, because the problem was only on the back side of the house. I was very happy to hear that. Finally, something went right!
Cheryl has been so great, helping me through the entire process, and everything has happened just as she said it would. I deal with contractors and vendors all the time, and I rarely get this kind of customer service. What an amazing staff MetLife has, and what amazing service MetLife provides. We are so glad to be with MetLife. We have our Homeowners, Auto, Life Insurance and retirement with MetLife, and have had outstanding service through the years. I believe we’ve had our life Insurance with MetLife for over 30 years. No complaints ever. I’ve had multiple serious health issues, and the thought of dealing with a claim on the house after the 2K we just spent on the garage was not something I was looking forward to. I expected the worst, but Cheryl wouldn’t let that happen. She made this so incredibly simple and stress-free. I just can’t express how great it makes me feel. You never know what someone is going through. I expected a complicated process and got the opposite. Very well done and great job, MetLife. You have amazing people working for you, and you know how to treat your employees, which reflects right back to your clients. Thank you for the stress-free process. You have no idea how much we appreciate it.