AllNorth Carolina (NC)Testimonials
22 testimonials were found in this category.
Thanks again for all your help. We all have new roofs at our development, and most of us have had all interior damage fixed as well. We still have not totally fixed our ceiling in our front room but will be doing so once the weather improves. This process was definitely a learning experience, and to be very honest, based on feedback from all of the homeowners in our development, the service you provided to us during this terrible ordeal was by far the best of any insurance company and the best of any insurance adjuster. Thanks again. Hopefully we won't need your services again anytime soon.
Just wanted to give credit where it is due: You were a true blessing! This experience was very stressful, unfamiliar, and devastating to me. I lost a lot of items due to this water damage. I missed work. I cried. I called you a lot! With that said, not one time did you act frustrated or rude or make me feel that I was just a typical claimant. You went over and above to answer my questions and assure me that you were there to help me, always in a very professional manner. My settlement may not have been all that I claimed, but it was a start — and a nice start at that. I thank you so much for being understanding, committed, and encouraging during my devastation. MetLife has a true gem with you as a representative of their company. I will forever be grateful for being a customer. Truly thankful!
I just wanted to send you a quick note to thank you for the quick service that Liz performed on my recent claim. She was out at my home quickly, was very thorough in inspecting all my damage and was very empathetic about the whole situation. On top of all that, I have the settlement for my claim in my account today! I could not be more impressed with the way she performed her job and cannot thank you and her enough. Have a great weekend, and thank you for all you do!
I filed a claim for roof issues at my home, and I wasn’t sure if I had a claim or not. But from the very beginning this process has been so simple and stress-free. Our roof failing was just another “What else can go wrong?” moment. We just spent $2,000 fixing rotten wood on the garage and never thought about talking to MetLife to see if we could file a claim on that. I don’t know why, we just never thought of it. So when the roof issue came up, I thought it wouldn’t hurt to ask if we can get it fixed.
I called MetLife and spoke to a very kind lady who got me through an incredibly simple filing process. Then I was contacted by Cheryl, who let me know that an adjuster would be contacting me to look at the issue. He did, his name was Aaron, and he was very kind and professional. He was very easy and comfortable to talk to and explained the processes. Cheryl called to let me know that MetLife agreed to cover the back side of the roof only, because the problem was only on the back side of the house. I was very happy to hear that. Finally, something went right!
Cheryl has been so great, helping me through the entire process, and everything has happened just as she said it would. I deal with contractors and vendors all the time, and I rarely get this kind of customer service. What an amazing staff MetLife has, and what amazing service MetLife provides. We are so glad to be with MetLife. We have our Homeowners, Auto, Life Insurance and retirement with MetLife, and have had outstanding service through the years. I believe we’ve had our life Insurance with MetLife for over 30 years. No complaints ever. I’ve had multiple serious health issues, and the thought of dealing with a claim on the house after the 2K we just spent on the garage was not something I was looking forward to. I expected the worst, but Cheryl wouldn’t let that happen. She made this so incredibly simple and stress-free. I just can’t express how great it makes me feel. You never know what someone is going through. I expected a complicated process and got the opposite. Very well done and great job, MetLife. You have amazing people working for you, and you know how to treat your employees, which reflects right back to your clients. Thank you for the stress-free process. You have no idea how much we appreciate it.
This is the first time I've had to file a claim for anything in my life, and I'm so grateful to you, and MetLife, for making it a pain-free process. I truly appreciate your professionalism, graciousness, and good will. I hope I never have to file a claim in the future, but if I do, I will look forward to working with you again.
I just wanted to say a huge thank you for the professional way you handled our claim last week.
When you called to set up an appointment to see the damage, you were not only professional, but also empathetic to our need to turn this disaster over to MetLife. And then when you came to our home last Thursday, you were not just understanding, but were also the consummate professional representing your company, MetLife. The two people from the builder doing our repair to the roof also commented on how easy it was to do business with such a knowledgeable individual.
I personally have been a MetLife customer for over 50 years, and when I married Rick 25 years ago, we continued our relationship with MetLife as a couple. You carry both our home and auto policy, and there’s no one who can beat the pricing on our property. But the main reason is how responsive your company is to our needs and how wonderful it is to have you as their representative. You completely understood my anguish, explained the process of our claim to replace our roof, and when to expect a payment for the repair.
I am extremely thankful for your understanding and how promptly you took care of our situation. This is our home for life and MetLife is our insurance carrier for life. And working with MetLife representatives such as yourself goes a long way to ensure we remain MetLife clients.