AllNew York (NY)Testimonials
17 testimonials were found in this category.
Thank you so much for making this process so painless for us! This is the first time we have ever had to file a home insurance claim, so we did not know what to expect. All the people we dealt with — you, the adjustor and the ServPro workers — were professional and answered any questions we had. It is such a relief use ServPro, a company dedicated to knowing how to properly clean up water damage. It gives us great peace of mind to know that any mold was taken care of, especially since there was sewer water involved. As for your instructions on how to deposit the claim, they were very clear. Again, thank you for all of your help!
My wife and I have been customers of MetLife for a long time, insuring our home and all of our cars. This was our first claim. We experienced significant damage from a very strong storm a few weeks ago. This was a very stressful time trying to get our home back to some sort of "normal." Randy, the insurance adjuster, came to assess the situation. I was expecting conflict, but was pleasantly surprised to experience Randy's easygoing, kind personality. He authorized us getting a stove and small refrigerator immediately, as the first step toward normalcy. He took a good look at everything and assessed fairly. He even got back to us with a question about the tree that fell, which was in fact covered due to our policy. He was very thorough and got back to us right away on everything. We really appreciate his enthusiasm and will continue to do business with MetLife for years to come.
On January 2 of this year, a water line in our attic burst and flooded our entire kitchen. We called our MetLife agent, Ricky, and he contacted Mike, one of the adjusters in our area. Mike came out immediately and assessed our damage. He worked very quickly to get our claim check processed and back to us so that we could begin the cleanup and renovation.
Because of some contractor mistakes and delays due to bad weather, it has taken a lot longer than usual for our project to be finished, but Mike was there all the way through, making sure we had what we needed and offering help along the way.
Thank you for standing with us and for us through this process.
I just wanted to drop you a quick note to tell you how much I appreciated the service provided to me and my home by Adam. Since he a senior claims adjuster, I am sure you have received dozens of these types of emails. So let me just say that it was a pleasure to work with him. He was prompt, courteous, knowledgeable and willing to explain everything to me in detail.
There are reasons why I have been with MetLife for so long, and guys like Adam are a big part of that. So on behalf of myself and my family, I thank Adam for his service.
Just a quick note to let you know how utterly fantastic Megan was in handling our homeowner's insurance claim. We had a lightning strike that caused significant damage and the incident was quite stressful. MetLife was outstanding in handling our claim to its fullest. It is almost hard to believe how great this company has been throughout this whole ordeal. Thank you so much for being there when we needed you.