AllNew Hampshire (NH)Testimonials
4 testimonials were found in this category.
I just wanted to commend Susan B. for an excellent job processing my claim. She made it effortless and painless. This is the first claim I have filed with you, and because of Susan, I will recommend your company to all my friends and relatives. Thank you again for an amazingly easy process.
I'm sending a quick note of praise for Sue. My hot water tank leaked into my newly finished basement on Sunday night, saturating all of the brand-new carpet and drywall. Sue was out here Monday, assessed the damage, wrote an estimate and transferred funds to my bank in record time. I thought dealing with insurance was going to add to this nightmare, but quite the opposite: Sue was professional, supportive, friendly and prompt. She explained everything clearly and put my mind at ease. What a gem! Thank you so much for helping my family through our misfortune.
I am overdue to write you a note and indicate how very pleased I am with all that you have done. You have made this exceedingly ugly experience bearable. However, I would hope this is the last insurance claim of my life. It is the first, and I regret, a real heartache. Your service has been superior, professional, supportive and I could not ask for better. You are a credit to MetLife and I am sure they know it. If I were to ever go through this again, I would hope you were a part of the experience.
I've never been through a claim process before, but then, I've also never been through such a traumatic event before. Your representative, Anthony, seemed to sense the mental anguish I was in. He thoroughly explained the process, told me what to expect, addressed my concerns, and answered the many questions I threw at him. In short, Anthony helped settle my anxiety and calm my nerves.
I hope to never go through something like this again. On the other hand, your people helped in the recovery process not just on the professional level, but on a personal level as well. I didn't expect that!