4 testimonials were found in this category.
We wanted to let you know that we are very pleased with the manner in which our claim was handled by MetLife, and in particular by Chiquita. She is an excellent communicator, and she guided us through the process in a most professional manner. She is an excellent representative for the company. The use of the claims experience website was a new approach for us, though it may have been in use for years. The instant uploading and downloading of documents and pictures was very effective and made communication quick and easy. Thank you to all of the people who helped out.
Nick was fantastic to work with! He had called me a day or two prior to visiting my home. When we spoke on the phone, he was able to answer all of my questions, which really put my mind at ease. I had never filed a claim on any insurance before this claim, so I didn't really know how things were supposed to work. He was very patient with me, answered all my questions, and was very knowledgeable. When he came to my house, he was very pleasant, personable, friendly, and respectful enough to ask if I wanted him to take his shoes off before walking around in my house. He took the time to explain the whole process and then set to work. By the time he left my house, he had presented me with all the completed paperwork and a pre-paid Visa card for the amount of the damages. Overall, my entire experience with MetLife was positive and easy. I was reassured by everyone I worked with on this claim. I did want to take a moment and recognize what a great representative Nick is for your company. Thank you for making the best of a very stressful event for me.
I want you to know that I am very satisfied with the work that MetLife and Jeff did to carry out the managing of my claim following the fire in my house this past May. Jeff came promptly and did a thorough and professional job in assessing the situation. He then lined up the companies that cleaned the soot damage in the affected rooms and on the contents. He was also very timely in issuing payments for the items that were lost. I especially appreciated that Jeff was knowledgeable in building construction and could accurately assess the extent of the damage with a contractor's eye as to what it would take to repair or replace the damaged materials in the room. I found him friendly, caring, thorough and on-task to see my claim through.
This experience has left me feeling very happy that for one, I did not lose my house to the fire, and two, that I've had MetLife as my home insurance company all these years. Thank you for the nice job you all did!
Our home is in a current state of disarray. It is the most uncomfortable, insecure feeling when your home is supposed to be your “safe” place. From the moment we made the phone call to MetLife, it has been an efficient process. Within 48 hours, we had Susan visit my home. Susan is very professional with a pleasant demeanor. Susan’s understanding and reassurance has certainly made this easier for our family. We write you in hopes that she can be recognized for positively representing MetLife. We have been with MetLife for as long as we have owned our home (almost 15 years) and even longer with our auto insurance. This experience of extraordinary customer service solidifies us as life long customers. Thank you.