8 testimonials were found in this category.
I would like to express my sincere appreciation for the superior customer service I received. Mike is the consummate customer service agent. He provided prompt and courteous responses to all my concerns. He really made a stressful situation manageable! I can't thank him enough for his invaluable assistance.
One week ago today, my husband and I were the unlucky recipients of news that we had a pipe leaking under our house. In what can only be described as a silent panic, my husband and I called plumber after plumber to see if one of them could help us determine why we were having these problems.
After finding out an out-of-sight pipe was the issue, we called our agent. Unfortunately, we seemed to be a bit brushed off (just my opinion) and in not so many words told, “Sorry, that’s not covered.” Distraught, and somewhat in shock, we began calling contractors who we hoped had time for us on short notice. I was beginning to think we were going to wind up with one of those horror stories about their homeowners insurance not being there for us when we needed them. While waiting for calls back from contractors, my husband decided to call the “main” MetLife number for claims. I wish we had the name of the woman who initially took our call, as she was reassuring and informative which helped calm the situation quite a bit. She told us we were doing the right thing by calling back and that we would get a call from an adjuster. Not long after that, my husband got the call from Todd.
I don’t think I have the proper words to explain how grateful we are that Todd was assigned to us. With his first phone call, we began to see a small light at the end of the tunnel beginning to shine. Finding out that we essentially had no hot water until the issue was repaired was not something that a family with a seven-year-old and an infant wanted to hear. Todd held our hands for the process. He was thorough and clear with what information we needed to get him. He was prompt in his calls and email responses. We knew leaving the problem unfixed would likely cause so much more severe damage, to say the least, so his efficiency was well noted – and so appreciated.
I wanted to send this note because today the repair is underway. That is less than one week, and we are on our way to having hot water back in our lives and mitigating any further serious damage to our home. Simply: Thank you to Todd and MetLife for being there when we needed you to be.
My family and I recently had a sewage backup in our basement. This came at the worst possible time in our lives with so much already going on, plus it was a very busy time of year. We filed a claim for the first time ever. We were concerned about the process being somewhat cumbersome, and having to go through this was already draining us.
However, this experience has been anything but cumbersome. Todd has been extremely attentive and considerate, and he answered all of our questions quickly and clearly. He helped us understand the process and way it all works. The process was effortless and stress-free. I wanted to send a note to say how helpful and wonderful Todd has been during this process. Thank you!
I just wanted to say thank you for how awesome you were to work with. I haven’t had many insurance claims in my life, thankfully, but this has been by far the best experience.
When you came out last Thursday, you were so polite and helpful, as you have been throughout this whole process. The funds have already hit my account. I’m amazed how easy and efficient this process was.
Thank you so much for your hard work.