11 testimonials were found in this category.
I just wanted to drop you a line to tell you what a great experience it was working with Greg. What an asset to your company he must be. You are lucky to have him. He's hard-working, diligent, mindful, friendly, knowledgeable, skilled and a true professional. I can only count a handful of experiences in my life that went as smoothly as this one. Greg kept me completely informed and up-to-date on everything during the claim process. His report was easy to understand and accurate.
With great admiration, I am pleased to report the outstanding customer service, professionalism, and attention to claim details that was demonstrated by Greg. From the initial call and subsequent conversations, his attitude toward homeowner concerns has been outstanding. Because true customer service is a rarity in our current world environment, it is in my opinion commendable to have a true professional who "walks what he talks." I recommend Greg for appropriate recognition of his outstanding field customer service performance. Overall, my experience with MetLife's responsiveness to my claim has been superb.
I want you to know about the excellent customer service I received from John, my adjuster. When you have a disaster in your home, you're not sure what's going to happen. However, I found out that John was very expedient, knowledgeable and thorough which made me feel comfortable that this situation was going to be handled. He was very willing to answer all of my questions and if there was something still questionable, he checked into it and responded. His explanations were very clear. He is clearly very knowledgeable, professional and compassionate. If all of your employees are like John, MetLife Auto & Home is a company of excellence!
We are extremely amazed and astonished at how quick, professional and thorough you have been in servicing our loss claim. The team and services that you marshaled so deftly speaks truth to your statement "my goal is to ensure that you are completely satisfied with my customer service." Yes we are – your rating in all categories so far has been 10+! We have been singing these praises: "They may have good hands, but at MetLife we have angels." Thank you for your professionalism and thoroughness.
Rex, first and foremost, thanks for honoring my service to our nation as a veteran! I'm truly humbled and appreciative of you for taking the extra time to explain in detail, the claim process, and for answering all my questions honestly and professionally, I'm grateful. Lastly, thanks for carefully examining my damages and for providing me an exceptional, detailed analysis of the same in a most expedient manner. Rex, your total dedication to a customer's satisfaction and your profession as a skilled artesian is further noted. Thanks once more for your professionalism.