10 testimonials were found in this category.
I am writing to express my sincere appreciation for the outstanding service and attention to detail provided by Audrianna. She was a pleasure to work with because she took the time to understand my situation and address all my concerns. She was also knowledgeable and efficient in the process. She approached my situation with empathy and urgency. She is a true professional and does outstanding work.
I wanted to take a moment just to share how satisfied we are regarding our recent claims experience for our home.
Audrianna made the process go smoothly for us, and completed everything with the utmost courtesy, speed and attention to detail. In very short order, we went from getting an assessment scheduled to completed. We've been able to proceed with repairs and have engaged a roofer to take action right away.
My family has a special connection to MetLife. My dad sold insurance for MetLife and started when agents went door-to-door to collect premiums. Every car has been insured by MetLife, and our home has been from the start.
So, thank you Audrianna for her service to us. We couldn't have asked for a better experience. Thanks!
Just a brief note to let you know how our homeowners claim, as a result of Hurricane Irma, was handled. Your adjuster, Rex, did an outstanding job. The expeditious conclusion from his visit to the house and receiving payment was amazing. The claim experience goes beyond completely satisfied!
Thank you to Rex and your team for all that was done to make this happen. Please share this with all involved to let them know how appreciative we are for their efforts.
I had to take the time to tell you what a pleasant experience it was to work with Audrianna. She took the time to thoroughly assess the damage and patiently documented everything. She even had to deal with my needy toy poodle who kept jumping into her lap. You guys have made a bad situation more tolerable due to your professionalism and speedy response. Thanks again for everything.
The service I received when speaking with Karla in claims, Amy in the field claims office, and our adjuster Carlton who came out today (way less than the quoted 48 hours) was excellent. Everyone was polite, respectful, well-spoken and explained everything in a caring fashion! Thank you for being my carrier for home and auto, and renters for my daughters. Keep up the good work. It is nice to be a part of something great.
I just wanted to drop you a line to tell you what a great experience it was working with Greg. What an asset to your company he must be. You are lucky to have him. He's hard-working, diligent, mindful, friendly, knowledgeable, skilled and a true professional. I can only count a handful of experiences in my life that went as smoothly as this one. Greg kept me completely informed and up-to-date on everything during the claim process. His report was easy to understand and accurate.