49 testimonials were found in this category.
Lisa was the claims adjuster assigned to my case. I wanted to take this opportunity to share my feedback on her excellent service.
My basement was flooded, and I was in a complete panic. This occurred on a Sunday, and I received a call first thing Monday morning from Lisa, who showed up shortly to assess the damage. From the moment she arrived and through the next week and a half that followed, she walked me through each step of the process, all the while showing me such kindness and patience in my moments of panic and stress. I most appreciated the fact that the flooding of my basement wasn’t just about computing a loss and processing a claim. I genuinely felt like she was looking out for my best interests as a homeowner. She took the time to advise me on how to handle the water mitigation process and was always sensitive to my concerns and needs about the impact on my home and family. I knew that I was in good hands with her as she continued to follow up diligently on the water mitigation process until we were certain that the basement was completely dry.
Thank you for having claims adjusters like Lisa out in the field on behalf of MetLife. It really does make a huge difference for homeowners, knowing that my insurance company will come through for me in a time of need.
I just wanted to say thank you for how awesome you were to work with. I haven’t had many insurance claims in my life, thankfully, but this has been by far the best experience.
When you came out last Thursday, you were so polite and helpful, as you have been throughout this whole process. The funds have already hit my account. I’m amazed how easy and efficient this process was.
Thank you so much for your hard work.
I need to take a moment and compliment your claim agent Stan. Normally making an insurance claim is tedious, confusing, and frustrating. However, this time Stan made it painless, and because of his incredible service, I have told my insurance broker to stay with MetLife. Service like this is what keeps customers, and, personally, I think you should give this man a raise. He’s your best advertising. Thank you very much for an incredible experience.
Just got back from vacation and thought I would have to call the adjuster, Josh, to make sure my claim was making progress. Gave Josh a call and everything was done and the check was in the mail, so I could start focusing on the repair. Josh has exceeded my expectations, and I'm glad he was assigned to help me through this stressful time. Thanks.