55 testimonials were found in this category.
Kelli and I cannot thank you and MetLife enough for the wonderful, prompt, and compassionate work that you all have done in our time of need. From the first phone call to Deana to the arrival of Paul on-site, everything was handled 100 percent. It is a very stressful time when things like this happen, and when your insurance company takes all that away, the feeling is just relief. I realize our claim is not over yet, but it sure makes us proud that we have MetLife on our side.
Again, thank you all for wonderful customer and claim service. I told Kelli I will never again doubt an agent when they say, “We need to up the coverage a little bit.” If it was not for Deana doing that for us, we might have been in trouble.
You have been so kind and nice! My experience with MetLife has been nothing but exceptional. The service I received during this unfortunate event has been top-notch. I cannot thank you enough for making me feel like everything is going to be OK and making it so easy for me. Please share my experience with your superiors. You have been so unbelievably kind and wonderful!
I would like to express my sincere appreciation for the superior customer service I received. Mike is the consummate customer service agent. He provided prompt and courteous responses to all my concerns. He really made a stressful situation manageable! I can't thank him enough for his invaluable assistance.
I want to share feedback of the first class experience I had with MetLife! Really, it truly was top-notch. I’ll be honest. It wasn’t what I expected from an insurance company. My turn-of-the-century barn fell down during a wind storm and became a real devastating setback! These things have a large impact on one’s life. I was not looking forward to dealing with this, especially since I’ve never filed an insurance claim in my life.
I really can’t believe the professionalism that I experienced, all the way from the start of the process to the end. Mark was excellent! He followed through professionally. I believe excellence should be recognized. I’d have to say that in all fairness, he was one of the finest individuals I’ve ever had the pleasure of resolving issues with.
What could have been a devastating experience was comfortable and calming. I appreciated the whole experience, including the communication portal. Thank you so much for taking care of me. To me, MetLife is the best.
Thank you! I manage a collision repair center, and customer service is key. I hear stories all the time about how bad insurance companies are. I try to tell people that most are there to take care of people, and unfortunately there have been some bad apples that make the industry look bad. The claim has been super easy to deal with and everyone was happy to explain everything. MetLife and everyone involved has been phenomenal. Thank you again!