52 testimonials were found in this category.
I want to share feedback of the first class experience I had with MetLife! Really, it truly was top-notch. I’ll be honest. It wasn’t what I expected from an insurance company. My turn-of-the-century barn fell down during a wind storm and became a real devastating setback! These things have a large impact on one’s life. I was not looking forward to dealing with this, especially since I’ve never filed an insurance claim in my life.
I really can’t believe the professionalism that I experienced, all the way from the start of the process to the end. Mark was excellent! He followed through professionally. I believe excellence should be recognized. I’d have to say that in all fairness, he was one of the finest individuals I’ve ever had the pleasure of resolving issues with.
What could have been a devastating experience was comfortable and calming. I appreciated the whole experience, including the communication portal. Thank you so much for taking care of me. To me, MetLife is the best.
Thank you! I manage a collision repair center, and customer service is key. I hear stories all the time about how bad insurance companies are. I try to tell people that most are there to take care of people, and unfortunately there have been some bad apples that make the industry look bad. The claim has been super easy to deal with and everyone was happy to explain everything. MetLife and everyone involved has been phenomenal. Thank you again!
Just got back from vacation and thought I would have to call the adjuster, Josh, to make sure my claim was making progress. Gave Josh a call and everything was done and the check was in the mail, so I could start focusing on the repair. Josh has exceeded my expectations, and I'm glad he was assigned to help me through this stressful time. Thanks.
I just wanted to recognize the outstanding service provided to us by your claims adjuster, Joshua. He was very helpful and knowledgeable and made a very difficult situation a little more bearable. He handled our claim promptly and professionally, while also bringing a personal touch to his job. He is what customer service is all about.