13 testimonials were found in this category.
I am writing to you regarding my recent claim experience with MetLife. I wanted to let you know that Megan has been nothing short of excellent throughout what I was expecting to be a long and terrible few months. She is an excellent communicator and was a great resource for me throughout what turned out to be only weeks. Megan was able to answer my questions and was timely in communicating with the remediation company to get work started within two days of the initial claim. She was also wonderful in dealing with the contractors who submitted their quotes for repair and in releasing funds to me so I didn't have to work out of pocket. I remain impressed with how quick and smooth the process was, and I'm even more impressed with the time everything took from start to finish.
I could not be more pleased that I was fortunate enough to have had Megan assigned to my claim as she made an otherwise unpleasant event into a tolerable experience. She acted with true professionalism and is a positive reflection on MetLife.
I wanted to let you know what a positive experience I had dealing with Jonathan. I had a septic water problem at my house, and I filed my first claim in 30 years. I was very inexperienced in dealing with something like this and looked to MetLife for assistance. Jonathan was professional, courteous, and very competent. Jonathan used his expertise and knowledge to effectively negotiate with the vendor to lower their price and settle the claim efficiently and quickly. He is a real credit to your organization and MetLife in general. I would highly recommend MetLife to others. Thanks again, Jonathan, for a wonderful experience!
I apologize for how late I am in sending this thank you note. Words can't express how happy I was that Josh was assigned to my claim. Your understanding and calming personality combined with Josh's professionalism made you a great team, especially at a stressful time in my life. I felt so reassured that MetLife was going to be there for me.
I always knew I had a great insurance company, which is why I've been insured with MetLife for 30+ years. My Life, Auto, Home, Excess Liability and Boat are all with MetLife, and I couldn't be happier. Josh did a fabulous job processing my claim and clearly explained the process to me. Being four weeks out of open-heart surgery wasn't really good timing for me when this damaged occurred, but you both calmed me, and I was so relieved to call my wife and tell her "we're covered" and that everything was going to be fine.
I have many neighbors who aren't as happy with their insurance company's response. I cannot say enough great things about our experience with you and Josh, and I'm thinking that MetLife may be picking up some new customers in my area. Please keep up the excellent customer service — you may never know how much it means to us at these difficult times, but for your customers, the value of your compassion and expertise is immeasurable.
Thank you to you and Josh once again.
Just got back from vacation and thought I would have to call the adjuster, Josh, to make sure my claim was making progress. Gave Josh a call and everything was done and the check was in the mail, so I could start focusing on the repair. Josh has exceeded my expectations, and I'm glad he was assigned to help me through this stressful time. Thanks.
I just wanted to recognize the outstanding service provided to us by your claims adjuster, Joshua. He was very helpful and knowledgeable and made a very difficult situation a little more bearable. He handled our claim promptly and professionally, while also bringing a personal touch to his job. He is what customer service is all about.
Good morning, we would like to send you a note on Jonathan. First of all, MetLife is amazing insurance company and Jonathan was outstanding. He called right away, asked a lot of questions, and listened to everything that I had to say. He came right out to the house and was very pleasant.
He was absolutely amazing and so efficient. I was extremely nervous about calling the insurance company as I have not put in a claim before and was not sure what, if anything, could be done to help us. He just took charge and made it all simple. He explained the process completely and guided us through what needed to be done. I could not be happier with him or the insurance company. Thank you very much and thank you to Jonathan for making a stressful situation so easy.