120 testimonials were found in this category.
I am writing to let you know that it was a pleasure to deal with our adjuster, Kyle. We had water damage in our basement, and the money and support from MetLife came almost immediately. Kyle was kind, listened to our concerns and did an excellent job explaining how our claim would proceed. This is our first claim with MetLife. They say in the insurance world that you get what you pay for, and we are grateful for the help. Thanks again.
It has taken a while to write this letter of thanks for the wonderful work of Seth, your senior property adjuster, who handled our claim back in October of 2017. But better late than never, as they say.
We could not be more pleased with the outstanding service Seth provided us. I must say, we were a little surprised at how easy the whole process was and how respectfully Seth treated us during a stressful time. We have heard the horror stories of dealing with insurance companies and claims, and we were ready to fight the battle. It never happened. Seth went above and beyond to take care of us and our home. We called, he answered. We had an issue with contractors, he helped fix it. Items not initially addressed were quickly resolved to our absolute satisfaction.
So thank you to Seth and to MetLife for making our "mini-crisis" a time that was handled with care and professionalism. We are grateful to both Seth and your company and are delighted to have MetLife insuring all aspects of our life.
Thank you so much for making this process so painless for us! This is the first time we have ever had to file a home insurance claim, so we did not know what to expect. All the people we dealt with — you, the adjustor and the ServPro workers — were professional and answered any questions we had. It is such a relief use ServPro, a company dedicated to knowing how to properly clean up water damage. It gives us great peace of mind to know that any mold was taken care of, especially since there was sewer water involved. As for your instructions on how to deposit the claim, they were very clear. Again, thank you for all of your help!
My wife and I have been customers of MetLife for a long time, insuring our home and all of our cars. This was our first claim. We experienced significant damage from a very strong storm a few weeks ago. This was a very stressful time trying to get our home back to some sort of "normal." Randy, the insurance adjuster, came to assess the situation. I was expecting conflict, but was pleasantly surprised to experience Randy's easygoing, kind personality. He authorized us getting a stove and small refrigerator immediately, as the first step toward normalcy. He took a good look at everything and assessed fairly. He even got back to us with a question about the tree that fell, which was in fact covered due to our policy. He was very thorough and got back to us right away on everything. We really appreciate his enthusiasm and will continue to do business with MetLife for years to come.
On January 2 of this year, a water line in our attic burst and flooded our entire kitchen. We called our MetLife agent, Ricky, and he contacted Mike, one of the adjusters in our area. Mike came out immediately and assessed our damage. He worked very quickly to get our claim check processed and back to us so that we could begin the cleanup and renovation.
Because of some contractor mistakes and delays due to bad weather, it has taken a lot longer than usual for our project to be finished, but Mike was there all the way through, making sure we had what we needed and offering help along the way.
Thank you for standing with us and for us through this process.
I apologize for how late I am in sending this thank you note. Words can't express how happy I was that Josh was assigned to my claim. Your understanding and calming personality combined with Josh's professionalism made you a great team, especially at a stressful time in my life. I felt so reassured that MetLife was going to be there for me.
I always knew I had a great insurance company, which is why I've been insured with MetLife for 30+ years. My Life, Auto, Home, Excess Liability and Boat are all with MetLife, and I couldn't be happier. Josh did a fabulous job processing my claim and clearly explained the process to me. Being four weeks out of open-heart surgery wasn't really good timing for me when this damaged occurred, but you both calmed me, and I was so relieved to call my wife and tell her "we're covered" and that everything was going to be fine.
I have many neighbors who aren't as happy with their insurance company's response. I cannot say enough great things about our experience with you and Josh, and I'm thinking that MetLife may be picking up some new customers in my area. Please keep up the excellent customer service — you may never know how much it means to us at these difficult times, but for your customers, the value of your compassion and expertise is immeasurable.
Thank you to you and Josh once again.