AllNew York (NY)Testimonials
21 testimonials were found in this category.
Thank you so much for making this process so painless for us! This is the first time we have ever had to file a home insurance claim, so we did not know what to expect. All the people we dealt with — you, the adjustor and the ServPro workers — were professional and answered any questions we had. It is such a relief use ServPro, a company dedicated to knowing how to properly clean up water damage. It gives us great peace of mind to know that any mold was taken care of, especially since there was sewer water involved. As for your instructions on how to deposit the claim, they were very clear. Again, thank you for all of your help!
My wife and I have been customers of MetLife for a long time, insuring our home and all of our cars. This was our first claim. We experienced significant damage from a very strong storm a few weeks ago. This was a very stressful time trying to get our home back to some sort of "normal." Randy, the insurance adjuster, came to assess the situation. I was expecting conflict, but was pleasantly surprised to experience Randy's easygoing, kind personality. He authorized us getting a stove and small refrigerator immediately, as the first step toward normalcy. He took a good look at everything and assessed fairly. He even got back to us with a question about the tree that fell, which was in fact covered due to our policy. He was very thorough and got back to us right away on everything. We really appreciate his enthusiasm and will continue to do business with MetLife for years to come.
On January 2 of this year, a water line in our attic burst and flooded our entire kitchen. We called our MetLife agent, Ricky, and he contacted Mike, one of the adjusters in our area. Mike came out immediately and assessed our damage. He worked very quickly to get our claim check processed and back to us so that we could begin the cleanup and renovation.
Because of some contractor mistakes and delays due to bad weather, it has taken a lot longer than usual for our project to be finished, but Mike was there all the way through, making sure we had what we needed and offering help along the way.
Thank you for standing with us and for us through this process.
Thank you so much for your quick, professional response. At such a stressful time, it was reassuring to have you assess the situation and prepare your report so quickly and thoroughly. This is the first time in my life that I have had to file a homeowners claim, and I am so grateful for MetLife’s response. It is not easy to be displaced from one’s home, but having you on my team certainly gives me peace of mind. You’re the best!
I want to take this opportunity to express how pleased we were to have Eden as our representative from MetLife. Her professionalism and knowledge of what we needed done was fantastic.
Eden was attentive to our concerns. She answered our questions and guided us on what we needed to do to get estimates for our repairs and cleanup. We couldn’t have asked for a better person if we picked her ourselves.
While we told her how happy we were, it’s always nice to let others within the agency know how she presents herself to her/your customers. She represents MetLife in the most positive way.
Please accept this letter concerning our unbelievably positive experience working with Vincent. No one wants to have to file an insurance claim but if they had to, they would be lucky to have someone like Vince to work with. From the moment that our home was flooded, Vince was, and continues to be, a huge help to us. With young children living in our home, this was a stressful situation for our family.
Vincent came out to our house right away. He assessed the situation and told us not to worry. This was a huge relief. He has also been extremely easy to communicate with. Not only does he follow through and get answers in a timely manner, if he doesn’t answer his phone every time you call him (he usually does this), he calls back right away.
We are so very thankful to be able to have Vince to work with. If we ever need anything in the future, we will definitely want to work with him, again.