When Hurricane Charley roared through Florida in August 2004, Met Life Auto & Home's Large loss specialists raced into action. One claim involved 92-year-old Gladys Partin, whose home was crushed by a 100-year-old-oak tree.

Gladys Partin (left) and her daughter Lee Bell (right) present their MetLife Auto &Home claims specialist Elisa Christian (middle) with a thank-you gift.

Florida governor Jeb Bush visits with some of the MetLife Auto & Home claims specialists who were in Florida to assist 2004 hurricane victims. From left are: Ron Hicks, Erwin Loetki, Governor Bush, Kim Taylor, and Mark Stenger.